Terms of service

These Terms of Service (“Terms”) govern your access to and use of Twocart (twocart.in). By accessing, browsing, or purchasing from our website, you agree to be legally bound by these Terms. If you do not agree, you must refrain from using our services.

These Terms are structured in compliance with applicable Indian laws, including the Consumer Protection Act, 2019, E-Commerce Rules 2020, and Information Technology Act, 2000.

1. Definitions

  • “Platform” refers to Twocart (twocart.in)

  • “User” / “Customer” refers to any individual accessing or purchasing from the platform

  • “Products” include physical and/or digital goods listed on the website

  • “We”, “Us”, “Our” refer to Twocart

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the platform under supervision of a legal guardian

  • You are legally capable of entering into binding contracts

  • The information you provide is accurate and complete

3. Account & User Responsibility

Users may be required to provide personal information for placing orders.

You agree to:

  • Maintain confidentiality of your account details

  • Accept responsibility for all activities under your account

  • Provide accurate shipping and contact information

Twocart reserves the right to suspend or terminate accounts involved in fraudulent or abusive activities.

4. Product Information & Pricing

We strive to ensure accuracy in:

  • Product descriptions

  • Pricing

  • Images and specifications

However:

  • Minor variations in color/design may occur (especially in décor items)

  • Prices are subject to change without prior notice

  • We reserve the right to cancel orders due to pricing errors

5. Orders & Acceptance

  • Placing an order constitutes an offer to purchase

  • Orders are confirmed only after successful processing and dispatch

  • Twocart reserves the right to:

    • Cancel or refuse any order

    • Limit quantities per customer

Reasons for cancellation may include:

  • Product unavailability

  • Suspected fraud

  • Incorrect pricing or listing errors

6. Shipping & Delivery

  • Orders are delivered within 3–7 business days (may vary by location)

  • Twocart is not liable for delays caused by:

    • Courier partners

    • Natural events or unforeseen circumstances

Risk of loss passes to the customer upon delivery.

7. Cash on Delivery (COD)

  • COD is available for select locations

  • Twocart may:

    • Restrict COD for certain users

    • Require order confirmation before processing

Failure to accept COD orders may result in account restrictions.

8. Returns, Refunds & Cancellations

  • Governed by our Return & Refund Policy

  • Returns accepted within 5 days of delivery, subject to conditions

  • Refunds processed to original payment method or bank transfer (for COD)

  • Orders can only be canceled before dispatch

Twocart reserves the right to reject returns that do not meet policy criteria.

9. Intellectual Property

All content on the platform, including:

  • Logos

  • Images

  • Text

  • Product descriptions

is the property of Twocart or its licensors and is protected under applicable intellectual property laws.

Users may not:

  • Copy, reproduce, or distribute content without permission

  • Use Twocart branding for unauthorized purposes

10. Prohibited Activities

Users agree not to:

  • Engage in fraudulent transactions

  • Abuse return/refund policies

  • Attempt to hack, disrupt, or misuse the platform

  • Use the website for unlawful purposes

Violation may result in:

  • Immediate account suspension

  • Legal action where applicable

11. Limitation of Liability

To the maximum extent permitted by law:

  • Twocart shall not be liable for indirect, incidental, or consequential damages

  • Our liability is limited to the value of the product purchased

We do not guarantee:

  • Continuous, error-free website operation

  • That products will meet subjective expectations beyond described specifications

12. Third-Party Services

Twocart may use third-party providers for:

  • Payments

  • Logistics

  • Analytics

We are not responsible for:

  • Failures or issues arising from third-party services

  • External websites linked from our platform

13. Privacy

Use of the platform is also governed by our Privacy Policy, which explains how we collect and use your data.

14. Indemnification

You agree to indemnify and hold harmless Twocart from:

  • Claims arising from your misuse of the platform

  • Violation of these Terms

  • Breach of applicable laws

15. Termination

We reserve the right to:

  • Suspend or terminate access without prior notice

  • Remove accounts involved in fraud or policy violations

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts located in India.

17. Changes to Terms

Twocart may update these Terms at any time. Continued use of the platform after updates constitutes acceptance of revised Terms.

18. Contact Information

For any questions regarding these Terms: