Privacy policy

This Privacy Policy describes how Twocart (twocart.in) (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you access or use our website and services. By using Twocart, you agree to the practices outlined in this policy.

This policy is designed in accordance with applicable Indian laws, including the Information Technology Act, 2000, and follows global data protection principles similar to GDPR.

1. Information We Collect

We collect different types of information to provide and improve our services.

a. Personal Information

When you place an order or interact with our website, we may collect:

  • Full name

  • Mobile number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely via third-party gateways)

b. Non-Personal Information

  • Browser type and device information

  • IP address

  • Pages visited and time spent on the website

  • Cookies and usage data

c. Transaction Information

  • Order details

  • Payment status

  • Refund and return history

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders

  • To provide customer support

  • To send order confirmations and updates

  • To improve our website functionality and user experience

  • To prevent fraudulent transactions and misuse

  • To comply with legal obligations

We do not sell or rent your personal data to third parties.

3. Sharing of Information

We may share your information with trusted third parties only when necessary:

a. Service Providers

  • Logistics partners for delivery

  • Payment gateways for transaction processing

  • IT and analytics providers

b. Legal Authorities

We may disclose information if required by law or to:

  • Comply with legal processes

  • Enforce our terms and policies

  • Protect rights, safety, or property

All third parties are obligated to maintain confidentiality and use data only for specified purposes.

4. Data Security

We implement reasonable security measures to protect your personal data, including:

  • Secure servers and encryption protocols

  • Restricted access to sensitive information

  • Regular monitoring for vulnerabilities

However, no method of transmission over the internet is 100% secure. Users share information at their own risk.

5. Cookies & Tracking Technologies

Twocart uses cookies to enhance user experience.

What Cookies Do:

  • Remember user preferences

  • Track website performance

  • Enable faster browsing

Users can disable cookies through browser settings, but this may affect site functionality.

6. Data Retention

We retain your personal data only as long as necessary:

  • To fulfill orders and provide services

  • To comply with legal and accounting requirements

  • To resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

7. User Rights

As a user, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for marketing communications

To exercise these rights, contact us at Support@twocart.in.

8. Third-Party Links

Our website may contain links to external websites. Twocart is not responsible for:

  • Privacy practices of third-party sites

  • Content or policies outside our control

Users are advised to review the privacy policies of those websites.

9. Children’s Privacy

Twocart does not knowingly collect personal information from individuals under the age of 18. If such data is identified, it will be deleted promptly.

10. Marketing & Communication

With your consent, we may send:

  • Promotional offers

  • Product updates

  • Discount campaigns

You can opt out at any time by:

  • Clicking the “unsubscribe” link

  • Contacting us directly

11. Grievance Redressal

In compliance with E-Commerce Rules 2020, users may raise concerns regarding data usage.

For complaints or concerns:

We aim to respond within 24–48 hours.

12. Policy Updates

Twocart reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with revised effective dates. Continued use of the website implies acceptance of the updated policy.

13. Consent

By using twocart.in, you consent to the collection and use of your information as described in this Privacy Policy.